Welcome to the Help & Support center! Here, you can find all the resources you need to make the most out of our Service app. Whether you have a question, need assistance, or want to report an issue, we're here to help.

How Can We Help You?

1. FAQs

Browse through our Frequently Asked Questions to find quick answers to the most common queries. From account setup to troubleshooting, our FAQs cover a wide range of topics to help you get started and resolve issues efficiently. Here is some FAQ's

Why should I hire your service provider rather than looking for my own ?

· Hiring qualified, kind, and caring providers is our main focus.

· The security and safety of clients and staff is a top priority at eSWAYP. We perform background checks on all of our specialists to make sure of this.

How do I start using eSWSAYP services?

If you are a service provider,

· Download the eSWAYP Provider app from Play Store

· Signup/create your account

· Choose your plan and follow the process.

If you are a consumer,

· Download the Eswayp Provider app from Play Store

· Signup/create your account

· Select the services that you want to book.

If you need any help you can contact us on [email protected]

We provide the following services from minimal work to full project-based.

· Cleaning and Housekeeping services

· Pest control services

· Painting Services

· Plumbing services

· Electrical services

· Construction services

· Carpenter services... and many more.

Do you provide services to residential only?

No, our services are open not only for residential but also for commercial and industries.

What will be the payment mode?

If you are a service provider, you have to make an online payment for the plan purchase.

If you are a consumer, you can pay online while booking or after services with cash or card.

How much time it will take to confirm booked services?

Your booked service will take around 12hours for confirmation. You will get a notification once it gets confirmed.

Do I have to order a minimum amount for the services before I can make the booking?

For every category, there is a minimum order requirement in place to guarantee that our professionals' time is used effectively. You will be asked to add more services before you can check out if the services you have chosen don't satisfy the minimum order requirement.

Is there a cancellation fee charged by eSWAYP?

A cancellation fee is levied only if a professional is assigned to your reservation and the cancellation occurs closer to the scheduled booking time. This is to make sure that our professionals are adequately compensated for the time they spent traveling to your location and for their services.

The exact sum of the cancellation will be displayed as you proceed with the request.

2. User Guides

Explore our comprehensive user guides for detailed instructions on how to use the app. These step-by-step tutorials will help you navigate through the features and functionalities, ensuring you have a seamless experience.

3. Video Tutorials

Watch our video tutorials for visual guidance on using the app. Our videos provide easy-to-follow demonstrations, making it simpler for you to understand and utilize the various features available.

4. Community Forums

Join our community forums to connect with other users. Share your experiences, ask questions, and find solutions by interacting with our vibrant community. It's a great place to learn tips and tricks from fellow users.

5. Contact Support

If you need personalized assistance, our support team is here for you. Reach out to us via email, chat, or phone, and our dedicated support staff will help you resolve any issues or answer any questions you may have.

6. Feedback

We value your feedback! Let us know how we can improve your experience with the app. Your suggestions and comments are crucial in helping us enhance our services.

Popular Topics

- Account Management: Learn how to create, update, and manage your account.

- Payment & Billing: Get information on payment methods, billing cycles, and invoices.

- Technical Support: Find solutions to technical issues and troubleshooting tips.

- Feature Requests: Suggest new features and enhancements you’d like to see in the app.

Additional Resources

- Privacy Policy

- Terms of Service

- System Status

Thank you for using our Service app. We are committed to providing you with the best possible experience. If you need any assistance, don't hesitate to reach out to us!